When I asked Yelp about this, they told me that the new location should be judged on its own merits, and that yes, I would lose the 4.5 star rating that I have been cultivating for over six years with my customers, even though the business model is exactly the same, the staff is exactly the same, our customer service is exactly the same, and the only change is that we have (dramatically) upgraded our space. I was shocked to learn that when I recently moved my business to a new location (only a mile away from the original), all 27 of my (mostly positive) reviews completely disappear and the new location is treated as a brand new business on Yelp. Report those listings sooner rather than later. My suggestion: if your reviews are being spread thin by duplicate or near-duplicate listings, don’t just wait around for Yelp to discover and merge the listings. But I’ve seen duplicates and near-duplicates stick around on Yelp for a year-plus, so Yelp’s finding the rogue listings spontaneously might be a big “if.” So getting your reviews transferred sounds like a pretty hands-free process on the part of you, the business owner – if and when Yelp finds listings. So, if there were 5 reviews in each listing before, once merged, the new, single listing would then have 10 reviews. If there happen to be duplicate listings of the same business, whether there are reviews on each listing or not, our team will merge the listings and all content will be combined. It would be a shame to lose those 5 reviews, so can the business owner get the reviews on Listing A transferred to Listing B – if they’re truly for the same business and location? The scenario I’m thinking of is if a business has two duplicate listings on Yelp and each one has 5 reviews. So I contacted Yelp to ask:Ĭan a business owner (or anyone else) request for Yelp reviews to be moved / transferred to another listing? And if so, under what circumstances might Yelp be able to move the reviews? The answer wasn’t in Yelp’s FAQ (or anywhere else), either. Under what circumstances can you get Yelp to move, transfer, or transplant your reviews from one business listing to another?ĭarren Shaw and I were wondering about that the other day. Yelp reviews aren’t something you want to lose, if you can help it.
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